‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
First identified over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an clear candidate for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an promotional upheaval, seeing big businesses allocating substantial funds to content creators and devoting less capital to marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a derivative of drilling. Now, a flood of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Promoted as a fix for dirty sneakers or prolonging the scent of perfume, as well as a fix for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever boosted the tips by asking their own scientists to test them and letting the content creators in on the results.
Assertions that it diminished the sting of chili on the mouth were validated. This was also the case for ideas it could extend fragrance and rejuvenate purses. Suggestions it could bleach teeth or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to shape commercial tactics has been labeled “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a one-to-many model, where we would just transmit messages … Now it’s many conversations, many communities. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Having your brand advocated by users, talked about by other people, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations taking place in media consumption, with younger consumers spending more time on digital networks than television, magazines or radio.
The transition is visible in drops in TV and print advertising. Within the United Kingdom, ad revenues for major broadcasters have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
It also reflects a merging of functions as large companies almost become production houses themselves, linking up with hundreds of content creators to promote their goods.
An industry expert from a leading agency said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
The approach is growing. Marketing investment on the creator economy is increasing four times faster than the broader media sector. Across the United States, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed broadcast ads retained significant importance to play, as networks still held the capability to frame public debate.
She added: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”